Service Request Ticket - # 41081

Service Request Information

CONTACT Name Braun, Debbie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 14, 2011 08:34 AM
Department College of Liberal Arts and Sciences Phone 14220
Location Email braund@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090513[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 727QFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2007 license from P0072871

Wired NIC 00:26:B9:73:FF:4A

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Jan 18, 2011 09:27 AM 
Closed it and told her to let us know if she 
would like to re-open it at any time.
 Add Attachment
Teresa Hutchinson Jan 18, 2011 09:27 AM 
Task reassigned to Teresa Hutchinson.
 Add Attachment
Teresa Hutchinson Jan 18, 2011 09:27 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Teresa Hutchinson Jan 18, 2011 09:27 AM 
****This is an email****

You know what, since I know your dept is super 
busy, why don't you go ahead and delete the 
service request; it appeared that it was behaving 
that way when I tried to "reply" to only that one 
particular message and I've already anwered the 
email by a different method and deleted the old 
message, so I hope this saves somebody some time.

Thanks,
Debbie
 Add Attachment
Teresa Hutchinson Jan 18, 2011 09:09 AM 
****This is an outgoing email****
Hi Debbie,

We were just emailing you regarding a service 
request that we have for you. (#41081)

Using web mail and getting an odd error message.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks!
Teresa
Add Attachment
Public
Brian Berkley Jan 14, 2011 09:23 AM 
Task reassigned to Brian Berkley.
 Add Attachment
Teresa Hutchinson Jan 14, 2011 08:35 AM 
Is only doing it to Kathy Hill's email, I did a 
test one and it was fine.  Just that one email 
that is the problem.
 Add Attachment
Teresa Hutchinson Jan 14, 2011 08:34 AM 
Error:  Unauthorized request for mail service.  
Valid token is required.  Just responding to an 
email from Kathy Hill and just entering reply.  
Freezing computer, way slow and then error 
message pops.
 Add Attachment