Service Request Ticket - # 41085

Service Request Information

CONTACT Name Hoobler, Gudrun   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 14, 2011 10:42 AM
Department Humanities Division Phone 88715
Location Email hoobleg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091295[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 53L1KM1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819

Wired NIC B8:AC:6F:83:F6:C7

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Jan 26, 2011 12:54 PM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Jan 21, 2011 12:39 PM 
She was call back monday once she has practiced
using firefox
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Teresa Hutchinson Jan 18, 2011 02:16 PM 
****This is an outgoing email****
Hi Gudrun,

We were just emailing you regarding a service 
request that we have for you. (#41085)

Can't get emails.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks!
Teresa
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Public
Teresa Hutchinson Jan 14, 2011 03:51 PM 
She called and said she is having a hard time 
with using Firefox and the default and history 
using the browser.  She said Lance was helping 
her with other computer issues too.
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Lance Jewett Jan 14, 2011 12:39 PM 
Task reassigned to Lance Jewett.
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Brian Berkley Jan 14, 2011 11:54 AM 
Task reassigned to Network Support.
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Lance Jewett Jan 14, 2011 11:44 AM 
Called left VM
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Emily Kavanagh Jan 14, 2011 10:43 AM 
Computer 20091295[Edit Inv]
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Emily Kavanagh Jan 14, 2011 10:42 AM 
She is having a hard time getting emails. CIs not
getting email on her WOU email.
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