Service Request Ticket - # 41096

Service Request Information

CONTACT Name Cotton, Avery   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 18, 2011 08:06 AM
Department Natural Science Division Phone 89708
Location Email cottona@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100248[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 780 Ultra SFF,Intel Core 2 Duo E8400
Serial No. 8918KN1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 from P0077114 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:AC:50:0D

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact sauern@wou.edu 88960

Tracking

Entered by Date Memo
Nathan Sauer
Email

Public
Entered by Date Memo
Nathan Sauer Apr 19, 2011 08:01 AM 
****This is an outgoing email****
Hi Avery,

The computer in NS 016 is now recognizing USB
drives.  Please try it out, and let me know if you
have anymore issues with it.  Sorry there was such
a delay on that, as it was just assigned to me
yesterday.

Thanks,
Nathan Sauer
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Nathan Sauer Apr 19, 2011 07:58 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Sauer Apr 19, 2011 07:58 AM 
Replaced the USB cable to the Starboard.  It is
now recognizing USB drives.
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Brian Berkley Apr 18, 2011 04:08 PM 
Task reassigned to Nathan Sauer.
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Brian Berkley Apr 18, 2011 04:08 PM 
Swap out USB cable between smart board and computer
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Teresa Hutchinson Jan 25, 2011 10:37 AM 
****This is an outgoing email****
Hi Avery,

We were just emailing you regarding a service 
request that we have for you. (#41096)

The computer in NS 016 will not recognize thumb 
drives.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Brian Berkley Jan 19, 2011 04:57 PM 
Task reassigned to Adam Wehner.
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Brian Berkley Jan 19, 2011 04:57 PM 
Adam will meet her in NS 016 at 750AM FRIDAY
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Brian Berkley Jan 18, 2011 04:32 PM 
Priority changed from (3) Priority to (2) High Priority.
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Teresa Hutchinson Jan 18, 2011 08:06 AM 
20100248[Edit Inv] in NS 016 will not recognize thumb 
drives.  Avery Cotton said it keeps happening and 
finally thought he would call on it.  He knows 
the thumbdrive is good, he can use it in his 
office, but just not at 20100248[Edit Inv] in NS 016.
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