Service Request Ticket - # 41104

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 18, 2011 09:50 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Monitor Edit WOU # 20060136[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell 19in flat panel monitor #1907FP
Serial No. CN0DC32371618677AGE1 Location PDR

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public

Entered by Date Memo
Gabriel Thrash Jan 24, 2011 02:10 PM
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Jan 24, 2011 02:10 PM
i think the ethernet cord was bent a certain way.
everything works now. told them that if it happens
again i will just reimage the whole box.
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Karisa Mueller Jan 24, 2011 12:10 PM
Status changed from (5) Completed to (1) Pending
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Karisa Mueller Jan 24, 2011 12:10 PM
This computer still says that Mash is unavailable.  
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Gabriel Thrash Jan 20, 2011 11:10 AM
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Jan 20, 2011 11:10 AM
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Jan 20, 2011 11:10 AM
went over and fixed this.
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Karisa Mueller Jan 19, 2011 09:29 AM
Contact changed from Student Student to Lori Hilterbrand.
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Karisa Mueller Jan 19, 2011 09:29 AM
Ref #13 is the computer.  'Mash' is unavailable.  
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Brian Berkley Jan 18, 2011 04:23 PM
Priority changed from (3) Priority to (2) High Priority.
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Nicole Crane Jan 18, 2011 09:50 AM
One of the library computers is saying "nash" is
unavailable, and they need it. Computer number is:
20060136[Edit Inv]. 
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