Service Request Ticket - # 41128

Service Request Ticket - # 41128

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Service Request Information

CONTACT	Name	Cucchiara, Stephen	Date	Jan 19, 2011 09:16 AM
	Department	Student Engagement	Phone	88514
	Location		Email	cucchias@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070430 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	8XRYYD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895
	Wired NIC	00:1A:A0:68:C5:32

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	todorovt@wou.edu	88925

Tracking

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Apr 26, 2011 04:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Apr 26, 2011 04:59 PM	Hi Todor, Sorry for taking so long to respond. As the university Center begins its remodel, I am one of the "no-mads" of the office and will be moving around the University center. I gave our office coordinator, Angie Barry, all of this information. Looks like if Dell has the part, even though it is an obsolete machine, she is going to generate the proper paperwork for making that order happen. Thanks again for all of your help! Stephen	Add Attachment
Todor Todorov	Apr 25, 2011 10:48 AM	**This is an email** Hello Stephen, this is Todor with UCS emailing you regarding your service request for the damaged CD/DVD drive on your machine. Currently, we do not have any replacement CD/DVD drives for the model of your computer. In order to replace it we would have to order one from Dell, and your department would have to cover the cost for that part (we estimate that it may be around $30, although we cannot be certain until we have the product ID number). Let us know if you plan to purchase a replacement CD/DVD drive, or if you decide to wait until we get an out-of-service computer of your model from which we can get that part. Thank you, Todor, UCS Tech todorovt@wou.edu ext. 8-8925	Add Attachment
Todor Todorov	Apr 25, 2011 09:40 AM	Task reassigned to Todor Todorov.	Add Attachment
Todor Todorov	Apr 25, 2011 09:15 AM	I called the number and talked to Nan, and I asked her to relay a message to Stephen that their department would have to pay for a replacement cd-drive. Asked them to call us back if they decide to replace it or go without it.	Add Attachment
Brian Berkley	Apr 18, 2011 03:55 PM	Priority changed from (5) Low Priority to (1) Highest Priority.	Add Attachment
Brian Berkley	Apr 18, 2011 03:55 PM	Pull a slimline CD/DVD out of a PDR system, or have Adam order a replacement.	Add Attachment
Brian Witt	Apr 01, 2011 11:09 AM	Task reassigned to UCS Tech.	Add Attachment
Brian Witt	Apr 01, 2011 11:09 AM	???	Add Attachment
Karisa Mueller	Apr 01, 2011 11:09 AM	Task reassigned to Brian Witt.	Add Attachment
Gabriel Thrash	Jan 24, 2011 11:45 AM	will talk to Tricia and see about possibly ordering one.	Add Attachment
Gabriel Thrash	Jan 24, 2011 11:44 AM	we don't have a cd drive replacement right now for his 745.	Add Attachment
Teresa Hutchinson	Jan 24, 2011 08:54 AM	**This is an email** Thank you Teresa! I have a working computer so I am not complaining! I just wanted to put the work order in for ya! Stephen	Add Attachment
Teresa Hutchinson	Jan 21, 2011 04:02 PM	**This is an outgoing email** Hi Stephen, We were just emailing you regarding a service request that we have for you. (#41128) CD drive in PC was pulled out of it's socket and is bent. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa	Add Attachment Public
Brian Berkley	Jan 19, 2011 09:28 AM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Karisa Mueller	Jan 19, 2011 09:16 AM	**This is an email** Good morning, My Cd-Rom drive on the PC located in my office was unintentionally pulled out of its socket, bending part of the bracket that holds it into place. Now the CD Drive cannot be placed back into the socket. When you have a chance, please have someone stop by the University Center to repair the cd drive. My office is located in WUC 214-B. Thank you Stephen -- Stephen T. Cucchiara Coordinator of Student Organizations and Activities Student Leadership and Activities Western Oregon University Office: 503-838-8514 cucchias@wou.edu	Add Attachment