Service Request Ticket - # 41131

Service Request Information

CONTACT Name Ferguson, Dr. Dianne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 19, 2011 10:24 AM
Department The Research Institute Phone 5413462491
Location Email fergusod@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080841[Edit Inv] (opens in a new window) Bldg/Room OFF Remote User
Service Tag 99VDGJ1 Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 99VDGJ1 Location Dianne Ferguson

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0069589

Wired NIC 00:21:70:58:D5:91

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Feb 01, 2011 11:47 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Jan 24, 2011 10:51 AM 
left vm follow up
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Brian Berkley Jan 20, 2011 12:51 PM 
She called and I helped her get my documents
pointed to h:\
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Brian Berkley Jan 19, 2011 03:08 PM 
left vm
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Brian Berkley Jan 19, 2011 12:01 PM 
Task reassigned to Brian Berkley.
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Karisa Mueller Jan 19, 2011 10:25 AM 
She is typically in the office in the mornings
from about 9-1pm.
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Karisa Mueller Jan 19, 2011 10:24 AM 
She is unable to save things to her 'my documents'
folder.  Her shortcuts were gone this morning when
she logged into her computer.  She would like
someone to help her with that.  Also, she
frequently uses the program Drop-Box and on other
computers she can use the program without
problems, but on her WOU computer she is unable to
use Drop-Box.
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