Service Request Ticket

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Service Request Information

CONTACT	Name	Nail, Ike	Date	Jan 19, 2011 11:16 AM
	Department	Creative Arts/Music	Phone	88341
	Location		Email	naili@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071111 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 20in 2.66GHz Intel Core 2 Duo#MB324LL/A
	Serial No.	SW88176MWZE3	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	MS Office 2008 for MAC from P0066186 installed as MS Office 2004 for MAC
	Wired NIC	00:1F:F3:50:04:AF
	Wireless NIC	00:1E:C2:C5:C9:2D
	Bluetooth NIC	00:1E:C2:99:40:2A

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Jan 26, 2011 02:56 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Jan 26, 2011 02:56 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Jan 26, 2011 02:56 PM	**This is an email** I think I got it done.	Add Attachment
Lance Jewett	Jan 26, 2011 12:55 PM	Task reassigned to UCS Tech.	Add Attachment
Lance Jewett	Jan 26, 2011 12:55 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Teresa Hutchinson	Jan 26, 2011 08:11 AM	**This is an outgoing email** Hi Ike, We were just emailing you regarding a service request that we have for you. (#41137) He would like Flip video installed on his Mac. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Lance Jewett	Jan 21, 2011 12:36 PM	Called left VM	Add Attachment
Nicole Crane	Jan 20, 2011 09:31 AM	He will be in his office today until 12:30 today and would like someone to come and do it then.	Add Attachment
Karisa Mueller	Jan 19, 2011 02:56 PM	He will be in his office until about 4. He looked at the Flip Video website and was able to download the thing he was looking for, but is unable to run and install it. He would really like someone to just come and help him with it. He said he would leave his office open for the rest of the day.	Add Attachment
Lance Jewett	Jan 19, 2011 01:02 PM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Jan 19, 2011 01:02 PM	email	Add Attachment
Lance Jewett	Jan 19, 2011 11:37 AM	Called left vm	Add Attachment
Jackie Digmann	Jan 19, 2011 11:16 AM	Mr. Nail needs this done asap because he needs it for a class. Flip video is the software Contact at 88341, can leave a message and he will call right back to set up an appointment.	Add Attachment