Service Request Ticket - # 41167

Service Request Ticket - # 41167

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Service Request Information

CONTACT	Name	Henderson, Jessica	Date	Jan 21, 2011 11:52 AM
	Department	Athletics	Phone	88486
	Location		Email	hendersj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090842 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP OfficeJet Pro 8000 Printer #CB092A#B1H
	Serial No.	MY9B6243YX0514	Location	PDR
	Model	CB092A	Hostname
	Notes	B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in	Ink/Toner Refill
	Wired NIC	18:A9:05:7B:24:30

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Feb 14, 2011 09:45 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Adam Wehner	Feb 14, 2011 09:45 AM	Replaced the ink cartridges in the printer and it appears to be running fine.	Add Attachment
Adam Wehner	Feb 11, 2011 12:40 PM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Adam Wehner	Feb 11, 2011 12:40 PM	Am meeting with her at 9 on monday	Add Attachment
Adam Wehner	Feb 10, 2011 02:09 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Adam Wehner	Feb 10, 2011 02:09 PM	Called and left VM and also sent an email requesting a time that I can go down and look at her printer.	Add Attachment
Teresa Hutchinson	Feb 01, 2011 03:41 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Feb 01, 2011 03:41 PM	**This is an email** No, it has not been resolved and it has been almost 2 weeks since I put in the request. No one from UCS has contacted me. Jessica	Add Attachment
Teresa Hutchinson	Feb 01, 2011 03:38 PM	**This is an outgoing email** Hi Jessica, We were just following up with you regarding a service request that we have for you (#41167) Description: printer is not printing. We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Teresa Hutchinson	Add Attachment Public
Teresa Hutchinson	Jan 24, 2011 09:29 AM	**This is an outgoing email** Hi Jessica, We were just emailing you regarding a service request that we have for you. (#41167) Printer is not printing. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Brian Berkley	Jan 21, 2011 12:04 PM	Task reassigned to Adam Wehner.	Add Attachment
Jackie Digmann	Jan 21, 2011 11:52 AM	She was on sabbatical for fall quarter and now when she tries to print it does not do anything. She says that her computer is connected to her office printer, but it just does not do anything. The printer is 20090842 This is located in her office New PE room 214. Please call her first before coming by. 88486 is a good number to contact her at.	Add Attachment