Service Request Ticket

Service Request Information

CONTACT	Name	Borst, Sue	Date	Jan 24, 2011 08:46 AM
	Department	Business Services	Phone	88284
	Location		Email	borsts@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080470 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	98JNPH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003
	Wired NIC	00:21:70:6F:E2:E2

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Jan 24, 2011 12:17 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Jan 24, 2011 12:17 PM	Task reassigned to Lance Jewett.	Add Attachment
Brian Berkley	Jan 24, 2011 10:00 AM	wants trackball instead of mouse	Add Attachment
Karisa Mueller	Jan 24, 2011 08:46 AM	She is interested in switching the mice at two computers to the kind with the rolling ball. She called to see if a tech could come look at the computers and see if they would be compatible with that kind of mouse. One of the computers is W#20080470.	Add Attachment