Service Request Ticket - # 41179

Service Request Ticket - # 41179

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Calef, Amber	Date	Jan 24, 2011 09:59 AM
	Department	Advancement & Foundation	Phone	88820
	Location		Email	calefa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081139 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag		Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	BZQ75J1	Location	ITC 009 ( From TODD Grant Management Office )
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro, 64 bit	Software	Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070742
	Wired NIC	00:24:E8:18:F0:BB

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Mar 15, 2011 08:39 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Mar 15, 2011 08:39 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Mar 15, 2011 08:39 AM	**This is an email** Good Morning! Yes my request was taken care of. Thanks, Amber	Add Attachment
Teresa Hutchinson	Mar 14, 2011 03:23 PM	**This is an outgoing email** Hi Amber! Hope your doing well! We were just following up with you regarding a service request that we have for you (#41179) Description: When going to the I drive to print it comes up with driver connection is unavailable. We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks! Teresa	Add Attachment Public
Adam Wehner	Mar 08, 2011 02:11 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Adam Wehner	Mar 08, 2011 02:11 PM	Called and left VM to let me know if this was still being a problem.	Add Attachment
Teresa Hutchinson	Jan 27, 2011 08:12 AM	**This is an outgoing email** Hi Amber, Happy Thursday to you! We were just emailing you regarding a service request that we have for you. (#41179) When going to the I drive to print it comes up with driver connectoin is unavailable. Thanks for your patience and we will help with this as soon as possible. Thanks! Teresa	Add Attachment Public
Brian Berkley	Jan 24, 2011 11:26 AM	Task reassigned to Adam Wehner.	Add Attachment
Teresa Hutchinson	Jan 24, 2011 09:59 AM	She works mornings every day until noon.	Add Attachment
Teresa Hutchinson	Jan 24, 2011 09:59 AM	When she goes into the I drive to print it comes up with driver connection is unavailable. Make sure network souce is available. Second issue - her calendar in Outlook is not working. It's been a problem when she worked in another department. Brings up, files were not shut down properly.	Add Attachment