Service Request Ticket

Service Request Information

CONTACT	Name	Thomas, Daryl	Date	Jan 24, 2011 10:06 AM
	Department	Health & Exercise Science	Phone	88915
	Location		Email	thomasda@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091343 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53N1KM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:C7:F6

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jan 25, 2011 12:34 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Jan 25, 2011 12:34 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Jan 24, 2011 05:48 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Jan 24, 2011 05:37 PM	This will be on counter in ITC008 with GFA Setup form	Add Attachment
Brian Berkley	Jan 24, 2011 10:26 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Brian Berkley	Jan 24, 2011 10:26 AM	Her old computer died, and I think we swapped the drive out of it into this computer some time ago. Old WOU # was 20040569 and was PDR'ed New system (loaner) is # 20050145	Add Attachment
Brian Berkley	Jan 24, 2011 10:10 AM	Task reassigned to Brian Berkley.	Add Attachment
Teresa Hutchinson	Jan 24, 2011 10:07 AM	It's probably related to the cougar change but I wasn't sure.	Add Attachment
Teresa Hutchinson	Jan 24, 2011 10:06 AM	20050145 Won't let her get into her documents, email works. But it saying the H drive is unavailable to her.	Add Attachment