Service Request Ticket - # 41188

Service Request Information

CONTACT Name Harding, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 24, 2011 12:40 PM
Department VP Academic Affairs/Provost Phone 88807
Location Email hardinj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20080581[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet P3005DN Printer #Q7815A#ABA
Serial No. SCNR2R02316 Location PDR

Model Q78915A Hostname provost.wou.edu
Notes 100-sheet multipurpose tray, 500 sheet input tray, duplexing Roller Kit from P0078821 FEB2011 SR#41188, LJ PP3005dn transfer Roller #RM1-1508-000 from P0095829 OCT2014 SR#55060; LaserJet P3005N Network Formatter #Q7848-61006 from P0096406 JAN2015 SR#55718 Ink/Toner Refill

Wired NIC 00:21:5A:7B:1A:F9

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Feb 15, 2011 01:50 PM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Feb 15, 2011 01:50 PM 
The roller is in the printer and it is up and running.
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Teresa Hutchinson Jan 31, 2011 11:56 AM 
****This is an email****

Thanks for the update Teresa, I appreciate it!
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Teresa Hutchinson Jan 31, 2011 10:55 AM 
****This is an outgoing email****
Hi Julie,

We were just emailing you regarding a service 
request that we have for you. (#41188)

Lazer printer jamming. 

Adam has a note on the ticket that he is waiting 
for the part to arrive and then will be able to 
get this working for you.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Adam Wehner Jan 25, 2011 11:12 AM 
The printer is back up and running.  I am ordering
a new roller kit for it.
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Brian Berkley Jan 24, 2011 12:43 PM 
Task reassigned to Adam Wehner.
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Karisa Mueller Jan 24, 2011 12:40 PM 
****This is an email****

Good afternoon.  I have a service request.  My
lazer printer is having some issues.  I am
printing several long documents and it has jammed
at least 10 times.  I have taken the paper out,
turned it over, fanned it, put new paper in,
nothing helps. Maybe it needs to be cleaned or
serviced or something.  the WOU id# is 20080581[Edit Inv]. 
Thank you for your assistance.



-- 
Julie Harding
Executive Assistant to the Provost
Provost Office
Western Oregon University
503-838-8271
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