Service Request Ticket - # 41192

Service Request Ticket - # 41192

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Service Request Information

CONTACT	Name	Holmes, Heather	Date	Jan 24, 2011 03:08 PM
	Department	College of Education	Phone	88731
	Location		Email	holmesh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100258 (opens in a new window)	Bldg/Room	RWEC 159
	Service Tag	9NV64K1	Description	Dell Studio 1458 laptop,1.73-2.93GHz,6M
	Serial No.	9NV64K1	Location	Heather Holmes
	CPU	Unknown
	OS	Unknown	Software	WIN 7 Ultimate w/ WIN XP Mode, Microsoft Office PRO Plus 2010 Win from P0077114 installed as Office Pro Plus 2007, *TRANSFER to W#20100377 NOV2013*Pinnacle Studio HD Ultimate Coll. from VISA2010001842,Camtasia Studio v7/Snagit v10 bundle from VISA2010001843, Adobe Acrobat PRO v9 Win License from P0076844, Adobe Photoshop Extended CS5 Win from P0076844
	Wired NIC	00:24:E8:84:A5:7F
	Wireless NIC	C0:CB:38:23:04:AA

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	todorovt@wou.edu	88925

Tracking

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Jan 31, 2011 09:45 AM	I got a reply from Pinnacle Support. They sent me a registry file that helped solve the problem, after reinstallation.	Add Attachment
Todor Todorov	Jan 31, 2011 09:44 AM	Task reassigned to Todor Todorov.	Add Attachment
Todor Todorov	Jan 31, 2011 09:44 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Todor Todorov	Jan 27, 2011 05:03 PM	Task reassigned to UCS Tech.	Add Attachment
Todor Todorov	Jan 27, 2011 05:03 PM	Task reassigned to UCS Tech.	Add Attachment
Todor Todorov	Jan 27, 2011 05:03 PM	the laptop is at the tech area	Add Attachment
Todor Todorov	Jan 27, 2011 04:39 PM	called Heather and left her a VM letting her know about the status of this service request	Add Attachment
Todor Todorov	Jan 27, 2011 04:36 PM	Status changed from (2) Scheduled to (3) Order in Process	Add Attachment
Todor Todorov	Jan 27, 2011 02:28 PM	I called the technical support for this product but when I gave them the service codes the automated system said that they are invalid. I submitted an online service request. Waiting for a response	Add Attachment
Todor Todorov	Jan 27, 2011 02:26 PM	The issue with the software is that it stopped loading the montage themes under the edit category. I updated the drivers, and did windows updates, but the problem still persists	Add Attachment
Todor Todorov	Jan 25, 2011 10:25 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Todor Todorov	Jan 24, 2011 03:57 PM	Task reassigned to Todor Todorov.	Add Attachment
Nicole Crane	Jan 24, 2011 03:08 PM	She needs "pentacle studio ultimate" reinstalled onto her office computer. number:20100258	Add Attachment