Status changed from (1) Pending to (5) Completed

Task reassigned to Todor Todorov.

Status changed from (5) Completed to (1) Pending

****This is an email****
When I looked up the service request for install
it lists the station to be installed as
W#20091297. The tech completed the task on Jan 26,
2011 with the following note: 

    "installed and registered the software and it all
    seems to be working fine"

If that is not the WOU of the station you are
referring to then we need to talk about that.  If
it is that station then a tech will need to check
it out.
 Let me know and I will reopen the task as
necessary and put it on high priority.  Sometimes
software is picky about what account or rights are
for the person using it.  It can get in the way of
how it finalizes the registration process.  Since
each software package is different it is sometimes
takes some troubleshooting to figure out why that
software is saying it is not registered.

Tricia

On 2/22/11 4:23 PM, Susie Friberg wrote:
> Hi Tricia.
> ODS asked that the computer software Prism be
put on one station in our office.  Today as I was
trying to convert a file using Prism, it said that
the 14 day trial period ran out.  I thought we
bought a license or something to that effect.  Can
you clarify for me what we are suppose to have? 
We are using it for captioning purposes.
>
> Thanks,
> susie
>
> Malissa Larson wrote:
>> Interpreter station or the other? Please
contact Tricia in university computing. Thanks
>> Malissa
>> Sent from my iPhone
>>
>> On Feb 22, 2011, at 8:58 AM, "Susie Friberg"
 wrote:
>>
>>  
>>> Hi Malissa.
>>> Soooo.... Prism just expired on the back
computer.  14 trail period.  I thought we bought
that?  Do you have any insight?
>>> susie
>>>     

Task reassigned to Jordan Colton.

Priority changed from (3) Priority to (2) High Priority.

This is a general Staff interpreter station, 
please also check to see how this station is 
running well as they are reporting occasional 
problems and shutdowns. 
Softare is on  T:\NCH_PRISM