Service Request Ticket - # 41219

Service Request Information

CONTACT Name Ross, Mike   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 26, 2011 04:17 PM
Department University Computing Solutions Phone 88046
Location Email rossm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20090579[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 71PSFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871, Adobe Acrobat PRO v8 WIN P0065477 transferred from W#20030602 6-2010

Wired NIC 00:26:B9:75:17:CA


TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public

Entered by Date Memo
Gabriel Thrash Jan 27, 2011 01:34 PM
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Jan 27, 2011 01:34 PM
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Jan 27, 2011 01:34 PM
	

went down there and they ran a scan with malware
that removed something. had mike login and he
didnt get any pop ups. told him that if it happens
again i will take the box and re-image it.
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Gabriel Thrash Jan 27, 2011 12:52 PM
called and left vmail.
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Karisa Mueller Jan 27, 2011 10:58 AM
****This is an email****

Hello:  This computer is now in my office at the
PP.  It is infected with one of those fake
anti-virus viruses.  I think this machine was
cleaned of this same virus about a month ago, so
hopefully there is a removal tool available.

Mike
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Jordan Colton Jan 26, 2011 04:40 PM
Priority changed from (3) Priority to (1) Highest Priority.
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Karisa Mueller Jan 26, 2011 04:17 PM
This computer was previously infected although I
was unable to find the task.  He has disconnected
the network cable and powered down the computer. 
He didn't click on anything.  He said a screen was
flashing up saying he has a virus and he should
click on it.  W#20090579[Edit Inv].  The computer actually
is in John Kurz's office, but call Mike Ross to
setup time.  
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