Service Request Ticket - # 41230

Service Request Information

CONTACT Name Dover, Ed   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 27, 2011 02:32 PM
Department Social Science Phone 88264
Location Email dovere@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090928[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. hvjkql1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro (ITC 311 image),Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro 2010 license

Wired NIC 00:26:B9:8E:57:D7

TECHS Submitted by Todor Todorov Contact todorovt@wou.edu 88925
Primary Technician Contact todorovt@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public
Entered by Date Memo
Todor Todorov Jan 27, 2011 04:29 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Todor Todorov Jan 27, 2011 04:29 PM 
i reimaged it with the latest updates
 Add Attachment
Todor Todorov Jan 27, 2011 02:32 PM 
Sophos detected a rootkit. The system needs to be
reimaged
 Add Attachment