Service Request Ticket

Service Request Information

CONTACT	Name	Winslow, Niki	Date	Jan 31, 2011 01:54 PM
	Department	Natural Science Division	Phone	88206
	Location		Email	winslon@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070530 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
	Serial No.	2Y8L5F1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003
	Wired NIC	00:1A:A0:7B:CF:80

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Jan 31, 2011 02:40 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Jan 31, 2011 02:40 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Jan 31, 2011 02:40 PM	I just sent several print test pages to it, its working fine.	Add Attachment
Brian Berkley	Jan 31, 2011 02:29 PM	\\bart.wou.edu\NS-Water-Boy	Add Attachment
Karisa Mueller	Jan 31, 2011 01:54 PM	They tried to connect via the 'start' and //bart method but she said it would not connect. Also, the computer shows the print queue is full. Printer W#20090895.	Add Attachment