****This is an email****
Hi Ryan,

We received the replacement printer, and we are
sending back the one that did not include any of
the additional components.

Thank you,

Todor, UCS Tech
todorovt@wou.edu

A replacement printer with all of its components
has been received. 

****This is an email****
Hello Ryan,
This is Todor with University Computing Services
at Western Oregon University. I am in and out of
the office throughout the day, so the best way to
contact me is through email.
The issue is that when we received the replacement
printer (SN: CN05J3K060) it did not arrive with
any of the other components (duplexer, paper
guide, power adapter, power cord, USB cord,
printheads, ink cartridges). When we talked to the
customer service representative in preparation to
send the old printer (SN: MY9BB242ZM0514) back for
replacement, we were given explicit instructions
to include in the box each and every component.
We would like to have the rest of the components
(listed above) sent to us as soon as possible so
that we can start using this printer again.
Thank you,

Todor, UCS Tech
todorovt@wou.edu
503-838-8654 (Monday, Tuesday, Thursday)
503-838-8925 (message phone)

I called HP (case # 8047159872) and they told me
that a case manager will be calling us back within
the next 48 hours.

The printer arrived, but it didn't come with the
other components: power adapter, power cord, usb
cable, paper guide, printheads, ink cartridges

Received a shipping confirmation from HP

I put the printer in a box, together with
printheads, ink cartridges, power adapter, power
cable and the USB cable.

Joanie is printing a label and getting the box
ready to be shipped

****This is an email****
Hi Todor,

Thank you for contacting HP Total Care.

We have received your request and have updated the
warranty of your HP Product.

Please do not reply to this email if you have any
further queries please call or visit our website
as mentioned.

For technical assistance regarding your HP product
please call us on: 1-800-474-6836 (1-800-HPINVENT)
or to locate the appropriate online help for your
product use the following Website:
http://www.hp.com/go/assistance

Sincerely,

HP Total Care

Status changed from (1) Pending to (3) Order in Process

I talked to HP Customer Service again, and they
gave me a different fax number (the first one
didn't go through). I faxed in the invoice, and
they told me that it may take 24-48 hours before
the warranty information is updated.

I contacted HP Customer support but they informed
me that the printer is out of warrenty, which
according to our inventory is incorrect.

We need to fax them our invoice to this number:
18005634860, and then call them back with service
request# 8047154872 to dispute the warranty
information, and after that we can proceed with
the customer support.

Tuesday at 9 am

Her printer is printing faded and sometime never
prints at all. It just started doing it. I had her
look inside of the printer and she said that it
had ink everywhere as if it had a leak inside it. 
Printer is an HP Office Jet pro 8000