Service Request Ticket - # 41299

Service Request Information

CONTACT Name Latham-Scott, Kristin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 01, 2011 03:11 PM
Department Natural Science Division Phone 88868
Location Email lathamscottk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20070900[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 3NYF7G1 Description Dell Latitude D630, 2.40GHz, 4M L2 Chache, 800MHz
Serial No. 3NYF7G1 Location

CPU Intel Core 2 Duo T8300(2.4GHz, 800Mhz,3ML2)


OS Unknown Software Office2007 Pro Plus from P0065730, Systat SigmaPlot 11.0 Academic from P0065722, EndNote X5 for WIN from P0083703

Wired NIC 02:00:54:55:4E:01


Wireless NIC 00:1F:3B:6C:C3:49

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Feb 02, 2011 03:47 PM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Feb 02, 2011 03:47 PM 
Reset her connection.
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Teresa Hutchinson Feb 02, 2011 12:12 PM 
She called back to say that she has no network 
connectivity.  It saying that proxy server is 
refusing connection.  She has checked the plug-
ins.
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Lance Jewett Feb 02, 2011 10:02 AM 
Task reassigned to Gabriel Thrash.
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Todor Todorov Feb 01, 2011 05:02 PM 
I called her and told her that her task is set to
the highest priority and that a tech should be
able to go over there soon
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Todor Todorov Feb 01, 2011 04:59 PM 
She wasn't not at her office, and I couldn't find
anyone to let me in
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Brian Berkley Feb 01, 2011 03:25 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Brian Berkley Feb 01, 2011 03:25 PM 
User: MASH\lathamk
Machine: NS70900LATHAMK

Process "c:\Documents and Settings\lathamk\Local
Settings\Temp\7.40215777890141e7.exe" exhibiting
suspicious behavior pattern 'HIPS/RegMod-008'. 
	Access denied. 
	If you are unsure whether the application can be
authorized, please send a sample to Sophos.

Process "c:\Documents and Settings\lathamk\Local
Settings\Temp\7.40215777890141e7.exe" exhibiting
suspicious behavior pattern 'HIPS/RegMod-008'. 
	Access denied. 
	If you are unsure whether the application can be
authorized, please send a sample to Sophos.

Process "c:\Documents and Settings\lathamk\Local
Settings\Temp\7.40215777890141e7.exe" exhibiting
suspicious behavior pattern 'HIPS/RegMod-008'. 
	Access denied. 
	If you are unsure whether the application can be
authorized, please send a sample to Sophos.

Process "c:\Documents and Settings\lathamk\Local
Settings\Temp\7.40215777890141e7.exe" exhibiting
suspicious behavior pattern 'HIPS/RegMod-008'. 
	Access denied. 
	If you are unsure whether the application can be
authorized, please send a sample to Sophos.
Add Attachment
Joshua Johnson Feb 01, 2011 03:11 PM 
Kristin thinks that she has a virus on her
computer. she is not able to open sophos on her
computer. it will not let her do anything because
of the windows that come up because of windows
alert letting her know that there is a virus on
her computer. 

NS 223
lathamk@wou.edu
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