Service Request Ticket

Service Request Information

CONTACT	Name	Eckles, Holly	Date	Feb 01, 2011 03:54 PM
	Department	College of Education	Phone	88824
	Location		Email	ecklesh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080302 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac 20in 2.66GHz Intel Core 2 Duo #MB324LL/A
	Serial No.	SW8830130ZE3	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	MS Office 2008 for MAC from P0067422
	Wired NIC	00:22:41:1E:C1:6B
	Wireless NIC	00:21:E9:E3:5C:1A
	Bluetooth NIC	00:21:E9:D5:63:EF

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Feb 02, 2011 12:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Feb 02, 2011 12:21 PM	sent items were showing unread messages, marked all as read, installed thunderbird, firefox upgraded but messages were not visible in preview pane also setup iphone to access wou email, and wifi	Add Attachment
Brian Berkley	Feb 01, 2011 04:48 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Feb 01, 2011 04:48 PM	called, she will contact me Wednesday	Add Attachment
Joshua Johnson	Feb 01, 2011 03:54 PM	Holly Eckels is showing that there is over 300 emails in her inbox but there is only two showing up. she would like to know why this is going on and if there is anyway that this can be fixed. she may be getting emails that she needs. ecklesh@wou.edu 88824	Add Attachment