Service Request Ticket - # 41307

Service Request Ticket - # 41307

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Service Request Information

CONTACT	Name	Carter, Scott	Date	Feb 02, 2011 11:28 AM
	Department	Library & Media Services	Phone	88848
	Location		Email	carters@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091334 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5351KM1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	5351KM1	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819, transfer from W#20050786 Adobe Master CS4 Win from P0070829, and Adobe Acrobat PRO Extended v9.0 WIN from P0070929, Respondus v4 single-user from VISA2012003175
	Wired NIC	B8:AC:6F:83:F7:6C

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Mar 07, 2011 12:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Mar 07, 2011 12:11 PM	I installed the correct driver for him and now he is up and running.	Add Attachment
Brian Berkley	Feb 22, 2011 01:04 PM	Task reassigned to Adam Wehner.	Add Attachment
Teresa Hutchinson	Feb 22, 2011 12:52 PM	Task reassigned to UCS Tech.	Add Attachment
Nicole Crane	Feb 22, 2011 11:27 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Nicole Crane	Feb 22, 2011 11:27 AM	**This is an email** When the "Torpedo" printer driver was put back on my machine, apparently it wasn't done with a driver that allows me to customize the paper size. I've searched all the usual places and can no longer find the option. I need it set up the same way it's set up on Sue Payton's machine. Otherwise, when Sue's away as she is now, I can't print poster-size jobs. Thanks, Scott	Add Attachment
Teresa Hutchinson	Feb 04, 2011 11:53 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Feb 04, 2011 11:53 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Teresa Hutchinson	Feb 04, 2011 11:53 AM	**This is an email** Looks fine now, Teresa. Thanks for checking.	Add Attachment
Teresa Hutchinson	Feb 04, 2011 10:26 AM	**This is an outgoing email** Hi Scott, We were just following up with you regarding a service request that we have for you (#41307) Description: Needs printer driver installed. We believe Jordan from our office emailed some information and we were just wondering if this helped and if it has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks! Teresa	Add Attachment Public
Jordan Colton	Feb 02, 2011 04:23 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Jordan Colton	Feb 02, 2011 04:23 PM	Task reassigned to Jordan Colton.	Add Attachment
Jordan Colton	Feb 02, 2011 04:23 PM	**This is an email** Scott, This is Jordan with the UCS, I'm emailing you in regards to your service request for the printer Torpedo to be added to your computer. Because permissions on the printer have been locked down and access has only been granted to a select few individuals on campus (you being one obviously), I cannot add the printer without your credentials. That being said, I wrote up a quick script and placed it on your desktop, called 'addPrinter-Scott_Carter-Torpedo.bat'. Simply double click that, and the printer should be added to your list, and you should have instant access to it. If this does not work, please feel free to email me back or give us a call at 88925, and i can come by tomorrow, or whenever would be best for you. Thank you very much for your time. -- Thank you, ~Jordan	Add Attachment
Jackie Digmann	Feb 02, 2011 11:50 AM	**This is an email** WOU# is 20091334. That's my correct number, though it's fine for a tech to just stop by. I'll be leaving at 3 p.m. today, so if somebody wants to come by and install it while I'm gone this afternoon, that would be fine. My office is in ITC204. But if today won't work, swinging by another time is fine too. ~Scott	Add Attachment
Jackie Digmann	Feb 02, 2011 11:32 AM	***This is an outgoing email*** I created a service request for you. The number is 41307. A tech will get to it just as soon as they are able. In the mean time, could you please answer a few more questions for me? What is the WOU number on your office computer? (it should be a white sticker with a bar code on the tower itself, not the monitor) Would you like a tech to set up an appointment with you to install the driver or is it ok if they just come by? If you would like an appointment, when would you most prefer? Is your correct office extension 88848? And is that the best number to contact you at? Thank you very much, and I will update your request with this information just as soon as I hear back from you. Jackie Digmann Help Desk 88925	Add Attachment
Jackie Digmann	Feb 02, 2011 11:28 AM	****This is an email**** Hi, When someone gets a chance, I need our HP "Torpedo" printer driver put back on my machine so I can print direct to it. When I received my new computer, we failed to put it on there. Remember, that this printer is set up to print direct so others can't print to it. Thanks, Scott -- ------------------------------------- Scott W. Carter Instructional Technologist Technology Resource Center (ITC204) Western Oregon University 503-838-8848 carters@wou.edu http://www.wou.edu/~carters	Add Attachment