Service Request Ticket - # 41315

Service Request Information

CONTACT Name Guy, Trisha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 02, 2011 12:39 PM
Department Student Health & Counseling Center Phone 88844
Location Email guyt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050991[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. 1QPYB91 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS OfficePro 2003 from P0056135, Dragon Naturally Speaking Medical v8.0 #A709A-F00- 8.0 from P0056567 upgraded to Dragon NatSpking Medical v10 from P0069627

Wired NIC 00:12:3F:CD:60:35

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Feb 02, 2011 02:32 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Brian Berkley Feb 02, 2011 02:32 PM 
Candye,

I have granted you administrative rights to PC
20050991[Edit Inv] and installed the correct version of Java
for NueSoft to run.  I also triggered the
installation of NueSoft, and you shouldn't have
any more problems with it.  If you do, please
contact me.

Also, I copied Tricia Flaherty on this message, as
to your inquiry about getting a new computer.

Thanks,
 Add Attachment
Brian Berkley Feb 02, 2011 02:31 PM 
Remoted in and installed Java for Nuesoft, and
installed nuesoft, got her admin rights to it.

System is old, and she is interested in a replacement.
 Add Attachment
Brian Berkley Feb 02, 2011 12:49 PM 
Task reassigned to Brian Berkley.
 Add Attachment
Brian Berkley Feb 02, 2011 12:48 PM 
NUESOFT
 Add Attachment
Teresa Hutchinson Feb 02, 2011 12:40 PM 
Dr. Anrus is needing a newer or different version 
of Java.  She is in the SHC Room 121.  She is 
needing it to run and use the SHC scheduler 
program.
 Add Attachment