Service Request Ticket

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Feb 03, 2011 10:17 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20051156 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
	Serial No.	0612YB00E9	Location	PDR
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	00:14:4F:0E:8F:7F

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Feb 04, 2011 09:57 AM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Feb 04, 2011 09:57 AM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Feb 04, 2011 09:57 AM	Dave restarted the master thin-client server. Things should be all set. I left Lori a voicemail requesting she call me back if the systems are still not working.	Add Attachment
Katie Halvorson	Feb 03, 2011 04:29 PM	same problem with another thin client. WOU# 20051155	Add Attachment
Brian Witt	Feb 03, 2011 12:33 PM	I'll take a look - as soon as the UNIX systems hosting the thin clients are functioning correctly. Dave is working on them to figure out why we cannot log into the online management interface.	Add Attachment
Brian Berkley	Feb 03, 2011 10:33 AM	00:14:4F:0E:8F:7F	Add Attachment
Brian Berkley	Feb 03, 2011 10:33 AM	Task reassigned to Network Support.	Add Attachment
Karisa Mueller	Feb 03, 2011 10:17 AM	This computer is located behind the information desk, station TC6 and it is W#20051156.	Add Attachment