Service Request Ticket - # 41329

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 03, 2011 12:44 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090472[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Xerox Phaser 8860 DN Color Laser Printer #8860/DN(
Serial No. HAV405353 Location PDR

Model 8860/DN Hostname ns004.wou.edu
Notes 140.211.76.77 Ink/Toner Refill Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798

Wired NIC 00:00:AA:C4:2A:8F

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Mar 30, 2011 11:09 AM 
Status changed from (2) Scheduled to (5) Completed
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Adam Wehner Mar 30, 2011 11:09 AM 
The printer is back from the shop and up and running.
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Adam Wehner Mar 07, 2011 11:42 AM 
Status changed from (1) Pending to (2) Scheduled
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Adam Wehner Mar 07, 2011 11:42 AM 
Work Order #'s
192087
192088
192089
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Adam Wehner Mar 07, 2011 11:41 AM 
I put in a call to cascade for all three printers.
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Karisa Mueller Mar 07, 2011 10:16 AM 
****This is an email****

Hi Karisa,

Yes, all three printers are jamming when patrons
send double-sided print jobs (20090478[Edit Inv], 20090473[Edit Inv] &
20090472).  At the moment we posted a sign above
the printers asking patrons to avoid double-sided
printing.  I posted this ticket in Moodle as well.

Thank you for your speedy reply.

Lori Bullis
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Karisa Mueller Feb 23, 2011 03:24 PM 
Priority changed from (2) High Priority to (1) Highest Priority.
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Karisa Mueller Feb 23, 2011 03:24 PM 
Now, every page that comes out of the printer is
creasing.  They will be directing a lot of
students this way who will want reimbursed print
credits when their documents come out creased.
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Nicole Crane Feb 15, 2011 08:37 AM 
She called in today, making sure that it is still 
pending and will be done quickly.
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Octavio Cervantes Feb 09, 2011 01:04 PM 
Lori called back in today, said the printer is now
making a noise
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Teresa Hutchinson Feb 07, 2011 09:03 AM 
****This is an outgoing email****
Hi Lori,

Just letting you know that we still have this 
ticket on our list also.  #41329

HL Ref printer is jamming on duplex printing.

Thanks for your patience and we will help with 
this ticket also, as soon as possible.

Thanks!
Teresa
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Public
Brian Berkley Feb 03, 2011 01:10 PM 
Task reassigned to Adam Wehner.
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Teresa Hutchinson Feb 03, 2011 12:50 PM 
Priority changed from (3) Priority to (2) High Priority.
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Teresa Hutchinson Feb 03, 2011 12:50 PM 
20090472[Edit Inv]
Lori said that they have two printers down right 
now so if they could get help asap.  This is the 
printer in the HL Ref area, the one on the far 
left.
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Teresa Hutchinson Feb 03, 2011 12:44 PM 
Printer is jamming on duplex printing.
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