Service Request Ticket - # 41331

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 03, 2011 01:41 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060342[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Mac mini, 1.83GHz Intel Core Duo #Z0DN
Serial No. G86383CBW0D Location PDR 2023 Giveaway

CPU Intel Duo Core T2400(2MB/1.83GHz/667MHz)


OS Software MS Office Pro 2004 from P0059051

Wired NIC 00:16:CB:A6:C5:E9


Bluetooth NIC 00:16:CB:2B:57:25

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact brubakers@wou.edu 88323

Tracking

Entered by Date Memo
Samantha Brubaker
Email

Public
Entered by Date Memo
Samantha Brubaker May 06, 2011 12:24 PM 
Status changed from (1) Pending to (5) Completed
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Samantha Brubaker May 06, 2011 12:24 PM 
These systems are replaced.
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Teresa Hutchinson Apr 21, 2011 12:23 PM 
****This is an email****

This ticket is still open since the beginning of 
February.  On the mac os, there are no printers 
available except "Diablo" which is not a real 
printer, and we are unable to install a printer 
without admin passwords.
Thanks for checking!
Lori H
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Teresa Hutchinson Apr 21, 2011 10:41 AM 
****This is an outgoing email****
Hi Lori,

We were just checking in with you regarding an 
older service request that we have for you  
(#41331)

Description: Diablo error on Mac side of computer 
WOU# 20060342[Edit Inv].

We were wondering if this has been resolved or if 
we can still be of assistance with this.  If so, 
just let us know, we'll be happy to help.

Thanks, Lori!
Teresa
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Teresa Hutchinson Feb 07, 2011 08:50 AM 
****This is an outgoing email****
Hi Lori,

We were just emailing you regarding a service 
request that we have for you (#41331)

Diablo error on Mac side of computer WOU# 
20060342[Edit Inv].

Just letting you know we have this on our list to 
look at asap as well.  Thanks for your patience! 

Thanks!
Teresa
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Brian Berkley Feb 03, 2011 01:52 PM 
Task reassigned to Richard Kavanagh.
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Katie Halvorson Feb 03, 2011 01:42 PM 
Mac side of computer
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Katie Halvorson Feb 03, 2011 01:41 PM 
Error message when trying to print.  Diablo
message keeps popping up when trying to select
printer.

HL 108 -location

WOU# 20060342[Edit Inv]
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