Service Request Ticket - # 41341

Service Request Ticket - # 41341

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Service Request Information

CONTACT	Name	Blanco, Gina	Date	Feb 04, 2011 11:32 AM
	Department	Regional Resource Center on Deafness	Phone	88445
	Location		Email	blancog@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060224 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 3.40GHz 2x2M, 800FSB
	Serial No.	H1L9VB1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from P0059051
	Wired NIC	00:13:72:A6:59:F9

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Tracking

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Feb 07, 2011 10:42 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Feb 07, 2011 10:35 AM	Machine is much faster now.	Add Attachment
Teresa Hutchinson	Feb 07, 2011 10:13 AM	She would like help immediately!!!	Add Attachment
Teresa Hutchinson	Feb 07, 2011 10:12 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Feb 07, 2011 10:12 AM	Gina called back to say that she needs help getting past what is on the screen. She needs help with it asap, they can't use it until then.	Add Attachment
Nathan Higginbotham	Feb 07, 2011 09:07 AM	Left a vm asking how machine is after the update.	Add Attachment
Teresa Hutchinson	Feb 07, 2011 08:53 AM	**This is an outgoing email** Hi Gina, We were just emailing you regarding a service request that we have for you. (#41341) Computer is no longer performing, they would like a new one if possible. Thanks for your patience and we will help with this as soon as possible. Thanks! Teresa	Add Attachment Public
Nathan Higginbotham	Feb 04, 2011 01:04 PM	Defragmenting. Will check back on monday because it will take a while.	Add Attachment
Nathan Higginbotham	Feb 04, 2011 12:28 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Jackie Digmann	Feb 04, 2011 11:33 AM	The computer number is 20060224	Add Attachment
Jackie Digmann	Feb 04, 2011 11:32 AM	This computer is located in ED220 and is used by student workers and faculty. It is very old and it is very very slow. They would like someone to take a look at it and decide if they can get a newer computer.	Add Attachment