Service Request Ticket

Service Request Information

CONTACT	Name	Borst, Sue	Date	Feb 07, 2011 11:25 AM
	Department	Business Services	Phone	88284
	Location		Email	borsts@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080479 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	B9JNPH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003
	Wired NIC	00:21:70:6F:E9:EF

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Feb 07, 2011 10:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Feb 07, 2011 10:31 PM	Completed the task. Fixed her screens.	Add Attachment
Nathan Higginbotham	Feb 07, 2011 11:35 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Jackie Digmann	Feb 07, 2011 11:25 AM	You can head over to take a look at the computer at any time, no appointment is necessary.	Add Attachment
Jackie Digmann	Feb 07, 2011 11:25 AM	The computer is located in the Admin building by the cashier's. Sue was trying to increase the contrast on the computer when it failed and displayed the error message "VGA Cable not found". She tried to restart it and it it still said the same thing, not allowing her to exit out of it. WOU number is 20080479	Add Attachment