Service Request Ticket

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Feb 07, 2011 12:16 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20051150 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag		Description	Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
	Serial No.	0612YB00E6	Location	storage*
	CPU	Unknown
	OS		Software
	Wired NIC	00:14:4F:0E:8C:96

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Karisa Mueller	Feb 18, 2011 01:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Feb 18, 2011 01:29 PM	They work now	Add Attachment
Lance Jewett	Feb 14, 2011 10:11 AM	It is having connection issues. Last time we had this problem there was not enough allocated RAM on the server. Witt checked it. Will go back out and see if they are connecting	Add Attachment
Karisa Mueller	Feb 14, 2011 08:22 AM	**This is an email** Hi there - Gabe came in and got our TC1 and Alcove 7 working, but the one in the student lounge is still down and now so is Alcove 6 (WOU #20070284). Thanks! -- Lori Hilterbrand Public Services Unit Support Coordinator Hamersly Library Western Oregon University 503-838-8441	Add Attachment
Karisa Mueller	Feb 10, 2011 11:36 AM	There is also a thin client in the student lounge with the same problem and that is W#20060093. There is a 3rd one with this problem which in the alcove station #7 and the W#20070282.	Add Attachment
Lance Jewett	Feb 09, 2011 09:59 AM	Task reassigned to Lance Jewett.	Add Attachment
Karisa Mueller	Feb 07, 2011 12:16 PM	It is showing the blue screen with Sun Micro and will not show a log in screen.	Add Attachment