Service Request Ticket

Service Request Information

CONTACT	Name	Thomas, Daryl	Date	Feb 09, 2011 10:51 AM
	Department	Health & Exercise Science	Phone	88915
	Location		Email	thomasda@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091343 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53N1KM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:C7:F6

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	todorovt@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Feb 14, 2011 10:40 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Feb 14, 2011 10:35 AM	Task reassigned to Todor Todorov.	Add Attachment
Teresa Hutchinson	Feb 14, 2011 08:40 AM	**This is an outgoing email** Hi Daryl, We were just emailing you regarding a service request that we have for you. (#41396) No sound when playing a DVD on her office computer. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Karisa Mueller	Feb 09, 2011 10:51 AM	This is the first time she has tried previewing a DVD on her new computer and she cannot get any sound to play. The DVD will play but without sound. When she plays things off the internet there is sound. She is in her office until 12 noon. Her computer is W#20091343.	Add Attachment