Service Request Ticket - # 41400

Service Request Information

CONTACT Name Lane, Mark   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 09, 2011 11:10 AM
Department Bookstore Phone 88664
Location Email lanem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20031051[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description 1703FP, 17 inch flat panel display
Serial No. N/A Location PDR
TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact todorovt@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public
Entered by Date Memo
Todor Todorov Feb 10, 2011 02:53 PM 
Task reassigned to Todor Todorov.
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Todor Todorov Feb 10, 2011 02:53 PM 
Status changed from (1) Pending to (5) Completed
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Todor Todorov Feb 10, 2011 02:52 PM 
Task reassigned to UCS Tech.
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Todor Todorov Feb 10, 2011 02:52 PM 
recreated her profile and ran spybot immunize and
spyware blaster live protection
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Jordan Colton Feb 10, 2011 02:39 PM 
Task reassigned to Todor Todorov.
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Jordan Colton Feb 09, 2011 01:36 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Jackie Digmann Feb 09, 2011 11:10 AM 
You can come by anytime to please take a look at it.
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Jackie Digmann Feb 09, 2011 11:10 AM 
PC is showing a security message: There is a
trojan on it, and no sophos is popping up.

computer is located in the bookstore numbered
20031051[Edit Inv].

This just started happening today.
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