Service Request Ticket

Service Request Information

CONTACT	Name	Plahn, Ambre	Date	Feb 09, 2011 02:00 PM
	Department	Special Projects	Phone	89763
	Location		Email	plahna@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071167 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	FN8SFG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066324 installed as Office Pro 2003
	Wired NIC	00:1E:C9:73:14:89

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	todorovt@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Feb 10, 2011 12:34 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Feb 10, 2011 12:34 PM	I had to reimage it. It's all done now	Add Attachment
Todor Todorov	Feb 10, 2011 08:30 AM	Task reassigned to Todor Todorov.	Add Attachment
Todor Todorov	Feb 10, 2011 08:30 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Karisa Mueller	Feb 09, 2011 02:00 PM	A student worker, Lindsey Christopherson is logged into the computer. A fake anti-virus popped up telling her she had a virus. She didn't click on it and closed out. Her username is lchristopherson08.	Add Attachment