Service Request Ticket - # 41414

Service Request Information

CONTACT Name Attendant, Main Computer Lab   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 09, 2011 10:50 PM
Department University Computing Solutions Phone 88069
Location Email computerlabs@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090475[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Xerox Phaser 8860 DN Color Laser Printer #8860/DN(
Serial No. HAV405270 Location PDR

Model 8860/DN Hostname psychlab.wou.edu
Notes IP: 140.211.116.123 Ink/Toner Refill Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798

Wired NIC 00:00:AA:AE:CE:31

TECHS Submitted by Ashley Sutton Contact asutton09@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Apr 18, 2011 02:57 PM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Apr 18, 2011 02:57 PM 
I went in a fixed the printer.  One of the rollers
had jammed not allowing paper to freely feed into
the printer.
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Teresa Hutchinson Apr 07, 2011 02:52 PM 
Priority changed from (3) Priority to (2) High Priority.
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Teresa Hutchinson Apr 07, 2011 02:52 PM 
The Lab attendants are having to configure the 
APSC printers to the computers, over and over, 
it's not retaining the printer name.
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Teresa Hutchinson Apr 07, 2011 02:46 PM 
We had a Lab student meeting last night and most 
the group shared what a problem that this is.  It 
only lets the tray be partially filled.   
Other issues:
- All Mac's in the lab can print to the APSC 
printers
- Many of the printers are not retaining the 
Xerox printer information.
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Ashley Sutton Feb 15, 2011 11:49 AM 
Just a reminder, this is still a big issue. I
usually take a couple of pages out and open and
close the front cover which makes it work again
but sometimes it only prints a page or two before
it jams up again.
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Brian Berkley Feb 10, 2011 04:06 PM 
Task reassigned to Adam Wehner.
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Ashley Sutton Feb 09, 2011 10:50 PM 
Printer #20090475[Edit Inv] (the one on the right) in the
apsc computer lab keeps getting "paper jams".
There is no actual paper jam but the printer makes
a loud noise and then stops working and gives that
message. I also noticed that when I open the paper
tray there is a mark on the top paper made from
the roller. I think what is happening is that it
tries to pick up a piece of paper but has troubles
so it calls it a paper jam. I looked at the roller
and it seems fine. Also, I've gotten the printer
to work after this happens but it keeps happening
and the print jobs don't go to the other printer,
they are stalled until the printer on the right is
fixed (temporarily).
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