Service Request Ticket

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Service Request Information

CONTACT	Name	Barnts, Danny	Date	Feb 10, 2011 03:01 PM
	Department	Athletics	Phone	88121
	Location		Email	barntsd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100659 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro with Apple Protection Plan
	Serial No.	SC02FDZTVDH2G	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office for MAC 2011 from P0079025, Adobe CS6 Design Standard for MAC/WIN from P0093734
	Wired NIC	10:9A:DD:67:B2:40
	Wireless NIC	E0:F8:47:2F:BA:8C
	Bluetooth NIC	E0:F8:47:2F:BA:8D

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Apr 08, 2011 01:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Apr 01, 2011 12:36 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Apr 01, 2011 12:34 PM	Task reassigned to Dale Goodell.	Add Attachment
Teresa Hutchinson	Apr 01, 2011 12:34 PM	This will be located on the back counter of ITC 008 with a GFA setup form.	Add Attachment
Teresa Hutchinson	Mar 24, 2011 03:44 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Mar 24, 2011 03:44 PM	Waiting for the Mac laptops to arrive.	Add Attachment
Teresa Hutchinson	Feb 14, 2011 02:32 PM	Hi Tricia, I'm assinging this one to you and then if you can re-assign back to me once the Mac laptops arrive, I will get working on this.	Add Attachment
Teresa Hutchinson	Feb 14, 2011 02:31 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Teresa Hutchinson	Feb 14, 2011 02:31 PM	We are waiting for new Mac laptops to arrive.	Add Attachment
Teresa Hutchinson	Feb 11, 2011 02:11 PM	**This is an email** Mac, please.	Add Attachment
Teresa Hutchinson	Feb 11, 2011 02:11 PM	**This is an email** We would like to replace it with a newer model. It is actually a desktop but if it is possible to get a laptop instead that would be preferred.	Add Attachment
Teresa Hutchinson	Feb 11, 2011 12:59 PM	Emailed Danny to let him know we can work on this and to confirm he just wanted to upgrade to a newer Mac computer?	Add Attachment
Tricia Flaherty	Feb 10, 2011 03:23 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Tricia Flaherty	Feb 10, 2011 03:23 PM	This was a previously not found station as it was listed as Public Rel AD 311 Melissa Murphy Terry old computer is a MAC need to change ownership to Athletics with location indicating description of station use or end user.	Add Attachment
Brian Berkley	Feb 10, 2011 03:17 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Katie Halvorson	Feb 10, 2011 03:01 PM	WOU# 20031259 Wants to know if this machine is eligible for an upgrade. And if so, can he get a new machine.	Add Attachment