Service Request Ticket - # 41426

Service Request Information

CONTACT Name Bolen, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 11, 2011 10:40 AM
Department Human Resources Phone 88552
Location Email bolenk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070431[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. JWRYYD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003MS OneNote2007 from P0074895,

Wired NIC 00:1A:A0:68:C4:51

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Feb 11, 2011 01:04 PM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Feb 11, 2011 01:03 PM 
Everything is working now. IE/ updated adobe.
Updated flash player.
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Brian Berkley Feb 11, 2011 11:00 AM 
Task reassigned to Nathan Higginbotham.
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Karisa Mueller Feb 11, 2011 10:40 AM 
She is receiving two different error messages. 
One says 'Critical error has occurred while
indexing data stored on the hard drive.'  The
other error message is down by the task bar and it
says 'Critical error message: your hard-drive is
not found, missing hard drive.' She tried
restarting.  She is able to work although these
messages are very frequently popping up.  This
started happening yesterday.
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