Service Request Ticket

Service Request Information

CONTACT	Name	Hill, Kathy	Date	Feb 11, 2011 01:26 PM
	Department	College of Liberal Arts and Sciences	Phone	88271
	Location		Email	hillk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070565 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
	Serial No.	7z8l5f1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003,Adobe Acrobat Pro v9 from P0076330
	Wired NIC	00:1A:A0:7B:91:07

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	todorovt@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Feb 21, 2011 12:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Feb 21, 2011 12:13 PM	I installed and the second graphics card and hooked up the new monitor. The new graphics card is too tall for the case of the computer to close. Also, it seems to be really tightly packed at the bottom of the box and it's getting really hot. I explained this to Kathy and recommended that they upgrade to a computer that can comfortably house all the extension cards they need.	Add Attachment
Todor Todorov	Feb 21, 2011 09:58 AM	Task reassigned to Todor Todorov.	Add Attachment
Todor Todorov	Feb 21, 2011 09:49 AM	left a VM asking for availability	Add Attachment
Karisa Mueller	Feb 11, 2011 01:26 PM	This will be sitting on the back counter of ITC 008 with the invoice.	Add Attachment