Service Request Ticket - # 41435

Service Request Information

CONTACT Name Bates, Adam   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 11, 2011 02:46 PM
Department Creative Arts/Music Phone 88541
Location Email abates@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040964[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac G5, 20in, 2.0GHz SuperDrive #Z0C0
Serial No. W# ?QP5260TYSDW Location PDR

CPU G5 1.8GHz


OS Unknown Software MS Office Pro 2004 from P0053370

Wired NIC 00:0D:93:66:2A:76

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Feb 22, 2011 03:24 PM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Feb 21, 2011 12:48 PM 
Task reassigned to Dale Goodell.
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Teresa Hutchinson Feb 21, 2011 12:48 PM 
Status changed from (7) Waiting for Contact to (1) Pending
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Teresa Hutchinson Feb 21, 2011 12:48 PM 
This will be located on the back counter of ITC 
008 with a GFA setup form.

Lacey Caligure is the contact person and/or Adam 
Bates.  Adam is the primary user at this time.
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Teresa Hutchinson Feb 21, 2011 12:39 PM 
****This is an email****

Hi again!
The last computer is located in APS 233A.
20040964[Edit Inv] - iMac - Music Adjuncts (Adam Bates) 
s/n: ?
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Teresa Hutchinson Feb 21, 2011 09:31 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Teresa Hutchinson Feb 14, 2011 02:32 PM 
Checking with Lacy in Music also to check status 
if ready and what software needed.
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Teresa Hutchinson Feb 11, 2011 03:15 PM 
I emailed Adam back to say we can upgrade this 
machine, it's on our GFA list and what would he 
like and any special software needed?
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Teresa Hutchinson Feb 11, 2011 03:14 PM 
Task reassigned to Teresa Hutchinson.
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Brian Berkley Feb 11, 2011 03:09 PM 
Task reassigned to Tricia Flaherty.
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Joshua Johnson Feb 11, 2011 02:46 PM 
the computer that is located in apsc 233a needs to
have the OS updated to something newer. the
computer has the OS Tiger on in it. He thinks that
the highest OS that can go onto the computer is
leopard. 

Adam Bates 
88275 
abates@wou.edu
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