Service Request Ticket

Service Request Information

CONTACT	Name	Avila, Osvaldo	Date	Feb 11, 2011 03:37 PM
	Department	Student Success & Advising Office	Phone	88587
	Location		Email	avilao@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080485 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	59JNPH1	Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	59JNPH1	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 , transfer from W#20030664 Macromedia Studio MX 2004 from P0052515, Pre 2000 Filemaker Pro 5.0
	Wired NIC	00:21:70:6F:D9:E8

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Feb 14, 2011 08:42 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Feb 14, 2011 08:42 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Feb 14, 2011 08:42 AM	**This is an email** I checked and everything is good to go.	Add Attachment
Teresa Hutchinson	Feb 14, 2011 08:34 AM	**This is an outgoing email** Hi Osvaldo, We were just checking in with you regarding a service request that we have for you. (#41437) H and I drive are not working. We think that this has been taken care of but before we closed the ticket we just wanted to make sure. If not, just let us know and we will be happy to help! Thanks! Teresa	Add Attachment Public
Joshua Johnson	Feb 11, 2011 03:37 PM	Asvaldo has restarted his computer and he still does not see his H and I drive on his computer. He would like someone to re-map his drives. 88587 avilao@wou.edu APSC 401	Add Attachment