Service Request Ticket

Service Request Information

CONTACT	Name	Attendant, Main Computer Lab	Date	Feb 11, 2011 11:41 PM
	Department	University Computing Solutions	Phone	88069
	Location		Email	computerlabs@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060098 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Sun Ray 2 Ultra-Thin Client, 2 USB Ports, 1 Serial Port, 1 SIM Card Slot, #NTC-10Z-00
	Serial No.	0620YB014D	Location	PDR
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	00:14:4F:0E:96:1C

TECHS	Submitted by	Ashley Sutton	Contact	asutton09@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Ashley Sutton	Feb 18, 2011 01:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Feb 18, 2011 01:29 PM	done	Add Attachment
Lance Jewett	Feb 14, 2011 12:54 PM	Task reassigned to Lance Jewett.	Add Attachment
Brian Witt	Feb 14, 2011 11:37 AM	Task reassigned to UCS Tech.	Add Attachment
Brian Witt	Feb 14, 2011 11:37 AM	I reset the session. Go check and make sure it works!	Add Attachment
Nathan Higginbotham	Feb 14, 2011 09:40 AM	Task reassigned to Network Support.	Add Attachment
Nathan Higginbotham	Feb 14, 2011 09:40 AM	Needs to be reset on the server. Mac: 00:14:4F:0E:96:1C Tried to reset on client but did not work.	Add Attachment
Nathan Higginbotham	Feb 14, 2011 09:28 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Ashley Sutton	Feb 11, 2011 11:41 PM	While I was cleaning the computer stations I noticed a thin client that was not on. I was able to figure out where it was disconnected at so I reconnected it but now the monitor says it is not connected with the thin client even though all of the cables seem to be connected. It is J4 #20060098	Add Attachment