Service Request Ticket - # 41446

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 14, 2011 08:26 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090478[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Xerox Phaser 8860 DN Color Laser Printer #8860/DN(
Serial No. HAV037557 Location PDR

Model 8860/DN Hostname lab-itc001/lab-itc001color- itc001.wou.edu
Notes 140.211.114.84 Ink/Toner Refill Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798

Wired NIC 00:00:AA:AD:78:1D

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Feb 16, 2011 09:24 AM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Feb 16, 2011 09:24 AM 
It keeps jamming, Adam W fixed it. He was going to
call in a tune up job with Xerox
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Nicole Crane Feb 15, 2011 09:52 AM 
They now have a second one that it also not 
printing. This wou number is: 20090473[Edit Inv]. It is a 
xerox. It was printing this morning, but now it 
has stopped.
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Nicole Crane Feb 15, 2011 08:36 AM 
Status changed from (5) Completed to (1) Pending
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Nicole Crane Feb 15, 2011 08:36 AM 
She needs this re-opened. The printer is still 
not printing.
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Lance Jewett Feb 14, 2011 10:40 AM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Feb 14, 2011 10:40 AM 
Task reassigned to Lance Jewett.
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Lance Jewett Feb 14, 2011 10:40 AM 
Had todor clear the queue and i restarted it. all
the printers had jobs printing.
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Karisa Mueller Feb 14, 2011 08:26 AM 
****This is an email****

Our printer HL Ref 3 (the right/west one) is not
receiving any print jobs.  It is plugged in and
data cable is plugged in appropriately.  It has
been restarted and no change.  WOU number 20090478[Edit Inv]
We are getting a bit printer-desperate since our
alcove printer has been down for 2 weeks and HL
Ref 1 jams every time we get a duplex job.  If you
could put this on a priority ticket for us I'd be
really grateful!
Thanks,
Lori H

-- 
Lori Hilterbrand
Public Services Unit Support Coordinator
Hamersly Library
Western Oregon University
503-838-8441
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