Service Request Ticket - # 41462

Service Request Ticket - # 41462

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Service Request Information

CONTACT	Name	Visuano, Denise	Date	Feb 14, 2011 01:03 PM
	Department	Strategic Communications & Marketing	Phone	88349
	Location		Email	visuanod@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080625 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Mac Pro, One 2.8GHz Quad-Core Intel Xeon #Z0EM
	Serial No.	G88492A8XYL	Location	PDR
	CPU	One 2.8GHz Quad-Core Intel Xeon
	OS	MAC OS X 10.5 (LEOPARD)	Software	MS Office Pro 2008 for MAC from P0068701, Filemaker Pro v8 from P0056554 upgraded to v8.5 on P0058488. (UPGRADED Adobe Creative Suite Prem CS2 V2 Mac License from P0056554, Macromedia Studio 8 with Flash Pro from P0058823)Adobe Design Premium CS5 Mac from P0075227 installed as CS4 Design Premium, Upg to Lion from P0081770 and Mt Lion from P0087090, Adobe CS6 Design &Web Prem from P0090067
	Wired NIC	00:23:32:2E:32:30

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Tracking

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Feb 15, 2011 12:22 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Feb 15, 2011 12:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Feb 15, 2011 12:22 PM	Deleted 332GB of Thunderbird cache for Sundown email, setup her mac for AD, and copied her stuff from the wouuser account to her AD account, installed Sophos, and reset her mapped drives.	Add Attachment
Nicole Crane	Feb 15, 2011 09:14 AM	She called to let you know that she is working with a mac so the directions you gave won't work.	Add Attachment
Jordan Colton	Feb 14, 2011 02:36 PM	Task reassigned to Jordan Colton.	Add Attachment
Jordan Colton	Feb 14, 2011 02:35 PM	**This is an email** Denise, This is Jordan with University Computing Services. I am emailing you in regards to your service request for freeing up memory on your computer. If you click on this link http://www.filehippo.com/download/file/35532baf2537cf595c51debe0da58248ff6fb8608ca7b056d3c33edb59ec7a7b/ and download and run the installation, then when you have the program opened up, click on the "run cleaner" button in the bottom right. This should clean out all of the old, temporary files you no longer need. This will not remove anything that it shouldn't, so no worries there. If you still need more space, please feel free to email me back and I would be more than happy to be of further assistance. Thank You, Jordan Colton	Add Attachment
Karisa Mueller	Feb 14, 2011 01:03 PM	She doesn't have enough memory on her computer to save the project she is working on now. The project is almost 1 gigabite. She has deleted some things but doesn't want to accidentally delete something that is important. She would like someone to help her make memory on her harddrive. She emptied her cache and that gave her some space but not enough. Her computer is W#20080625.	Add Attachment