Service Request Ticket

Service Request Information

CONTACT	Name	Palmer, Tina L.	Date	Feb 14, 2011 01:09 PM
	Department	Student Success & Advising Office	Phone	88732
	Location		Email	palmert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091351 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53CZJM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:F9:97

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Feb 21, 2011 11:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Feb 17, 2011 09:59 AM	Task reassigned to Dale Goodell.	Add Attachment
Teresa Hutchinson	Feb 17, 2011 09:59 AM	They would like to swap W#20040134 with W#20050795 and have us bring W#20040134 back to UCS for PDR.	Add Attachment
Dale Goodell	Feb 14, 2011 04:08 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Dale Goodell	Feb 14, 2011 04:08 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Dale Goodell	Feb 14, 2011 04:08 PM	I've completed installation of the new machine. I haven't retrieved the old machine, as they are interested in using it to replace an even older machine.	Add Attachment
Teresa Hutchinson	Feb 14, 2011 01:30 PM	**This is an email** As far as the computer. We need the Windows Office package that is "standard" on WOU computer and then we also need the Filemaker package that is on the computer she is using now. I think those are the only computer software that are installed on that machine.	Add Attachment
Teresa Hutchinson	Feb 14, 2011 01:09 PM	This will be located on the back counter of ITC 008 with a GFA setup form.	Add Attachment