Service Request Ticket - # 41469

Service Request Information

CONTACT Name Sonday, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 14, 2011 04:02 PM
Department Student Engagement Phone 88261
Location Email sondaym@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060334[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Sun Ray 2 Thin Client #NTC-10Z-00
Serial No. 0629YB010E Location PDR

CPU Unknown


OS Unknown Software MS Office Pro 2003 license from P0059051

Wired NIC 00:14:4F:48:83:D1

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Feb 14, 2011 04:44 PM 
Task reassigned to Brian Witt.
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Brian Witt Feb 14, 2011 04:44 PM 
Status changed from (1) Pending to (5) Completed
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Brian Witt Feb 14, 2011 04:44 PM 
I called. Mike says it was a mistake and that we
can close the task.
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Brian Witt Feb 14, 2011 04:32 PM 
Task reassigned to UCS Tech.
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Brian Berkley Feb 14, 2011 04:24 PM 
Task reassigned to Network Support.
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Brian Witt Feb 14, 2011 04:17 PM 
Task reassigned to UCS Tech.
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Brian Witt Feb 14, 2011 04:17 PM 
Terminated/reset the session. I would hope it
works now. Please verify. If not let me know.
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Brian Berkley Feb 14, 2011 04:09 PM 
Task reassigned to Network Support.
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Brian Berkley Feb 14, 2011 04:09 PM 
00:14:4F:48:83:D1
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Nicole Crane Feb 14, 2011 04:02 PM 
Warner center in room 145. Computer 
number:20060334[Edit Inv] it appears to be frozen, showing 
no icons or anything. It started about a two 
weeks ago. They tried turning off and back on, 
and also unplugged the network/internet cord.
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