Service Request Ticket - # 41476

Service Request Information

CONTACT Name Ryals, Sharyne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 15, 2011 09:37 AM
Department Social Science Phone 88288
Location Email ryalss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060095[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Ultra-Thin Client, 2 USB Ports, 1 Serial Port, 1 SIM Card Slot, #NTC-10Z-00
Serial No. 0620YB014B Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:0E:96:1A

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Feb 16, 2011 10:28 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Feb 16, 2011 10:28 AM 
****This is an email****
No, it seems good now.
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Brian Berkley Feb 16, 2011 09:58 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Feb 16, 2011 09:58 AM 
sent email
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Brian Witt Feb 15, 2011 12:41 PM 
Task reassigned to UCS Tech.
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Brian Witt Feb 15, 2011 12:41 PM 
It is a problem with one of the SunRay servers.
Dave took it down. Ctl-pause-a should kick the
thin clients to a working SunRay server. Do that
for all remaining thin client tasks.
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Brian Berkley Feb 15, 2011 10:48 AM 
Task reassigned to Network Support.
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Brian Berkley Feb 15, 2011 10:48 AM 
00:14:4F:0E:96:1A
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Nicole Crane Feb 15, 2011 09:37 AM 
****This is an email****
Thin Client number 20060095[Edit Inv] in MNB 117 has a blue 
screen and an hour glass, can't get it to go to 
log in page.
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