Service Request Ticket

Service Request Information

CONTACT	Name	Charlton, Deb	Date	Feb 15, 2011 01:30 PM
	Department	Graduate Studies	Phone	88597
	Location		Email	charltod@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070780 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66GHz,4M, VT, 1333MHz FSB
	Serial No.	8GF61G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065410 installed as Office Pro 2003
	Wired NIC	00:1E:C9:64:7E:57

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	ucsnetwork@wou.edu	88154

Entered by	Date	Memo
Network Support			Email Public
Entered by	Date	Memo
Dave Diemer	Feb 16, 2011 07:07 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dave Diemer	Feb 16, 2011 07:06 AM	She was mistakenly added to users going over to google mail. I removed the alias entry.	Add Attachment
Brian Berkley	Feb 15, 2011 02:52 PM	Task reassigned to Network Support.	Add Attachment
Joshua Johnson	Feb 15, 2011 01:30 PM	Browser: webmail	Add Attachment Public
Joshua Johnson	Feb 15, 2011 01:30 PM	emails that are getting sent to Deb are getting sent back to the sender. the senders are getting an email that is saying that the message was undeliverable but Deb is getting the emails. She knows that this is happening because the people are calling her asking if she has gotten there emails. 88957 charltod@wou.edu AD 202	Add Attachment