Service Request Ticket

Service Request Information

CONTACT	Name	Mayhead, Molly	Date	Feb 16, 2011 07:30 AM
	Department	Humanities Division	Phone	88536
	Location		Email	mayheam@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091308 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53RZJM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:FC:1B

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Feb 16, 2011 09:49 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Feb 16, 2011 09:49 AM	The problem was with windows media player. VLC player worked for her. When she restarted her h: drive is working now as well.	Add Attachment
Nathan Higginbotham	Feb 16, 2011 09:19 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Feb 16, 2011 09:19 AM	Left her a vm. She is not in when she said. Went down at 915 today.	Add Attachment
Teresa Hutchinson	Feb 16, 2011 07:31 AM	She would like someone to go to her office between 8:00 and 10:00 this morning. She has documents on her H drive that she needs access to. Her next door faculty member can access their files so she thinks it's with only her.	Add Attachment
Teresa Hutchinson	Feb 16, 2011 07:30 AM	She is not able to access her H drive today. Also having problems with dvd sound. She will leave the door unlocked.	Add Attachment