Service Request Ticket - # 41517

Service Request Ticket - # 41517

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Service Request Information

CONTACT	Name	Kirk, Donna	Date	Feb 16, 2011 02:37 PM
	Department	Financial Aid	Phone	88679
	Location		Email	fossumd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20060804 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	83FB2D1	Description	Dell Latitude D630 notebook 2.00GHz, 4M L2 Cache, 800MHz Dual Core
	Serial No.	83FB2D1	Location	Dave McEvilly
	CPU	Intel Core 2 Duo T7300(2.00GHz, 800MHz,4ML2)
	OS		Software	Windows Vista installed as XP Pro sp2, Microsoft Office Pro Plus 2007 from P0061623 installed as Office Pro 2003
	Wired NIC	00:18:8B:D5:ED:20
	Wireless NIC	00:1B:77:45:8C:76

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	bberkley@wou.edu	88955

Tracking

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Feb 16, 2011 05:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Feb 16, 2011 05:02 PM	updated bios from A02 to A12, installed an IE 7 cumulative update, returned laptop to finaid	Add Attachment
Brian Berkley	Feb 16, 2011 04:38 PM	Wireless works Bradford agent was still installed Sophos was version 7 pointed at Sophos instead of WOU systems Windows required 29 updates Upgraded Shockwave, Adobe Reader, Flash players, Quicktime, and Firefox	Add Attachment
Tricia Flaherty	Feb 16, 2011 03:10 PM	Task reassigned to Brian Berkley.	Add Attachment
Tricia Flaherty	Feb 16, 2011 03:10 PM	Brian we need to have the techs check on just the wireless connection issue so they can have something for Preview Days like this Sat Feb 19th	Add Attachment
Tricia Flaherty	Feb 16, 2011 03:06 PM	**This is an email** From Teresa to Donna Hi Donna, Hope things are going well! I'm working with Tricia on replacing some of the older computers on campus. Right now we are working on the 2005 machines, so once we get through these down the road, then we will be start working on the 2006 machines, but the good news, I think we can get the 2006 working for you with the wireless. We have created a service request for this, it's #41517 and we have made it a high priority so a tech can get it working for you asap. Let me know if you have any questions. :) Thanks! Teresa	Add Attachment
Brian Berkley	Feb 16, 2011 02:39 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Teresa Hutchinson	Feb 16, 2011 02:37 PM	**This is an email** Yes, I was referring to the 2006 laptop. It is old and doesn't connect properly to the wireless and it would be good to have it replaced as we use the laptops for financial aid advising during the spring Preview Day (April) and Transfer Orientation (May) and SOAR (June & July) programs.	Add Attachment