Service Request Ticket - # 41520

Service Request Information

CONTACT Name Smith, Julia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 16, 2011 03:55 PM
Department Deaf Studies and Professional Studies Phone 88744
Location Email smithj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090728[Edit Inv] (opens in a new window) Bldg/Room ITC 008 - shelf
Service Tag 3LMT3L1 Description Dell Latitude E6400, 2.80GHz, 6M, 1066MHz FSB
Serial No. 3LMT3l1 Location was Julia Smith, ED

CPU Intel Core 2 Duo T9600(2.8GHz, 1066MHz, 6ML2)


OS Windows 7 Pro Software MS Office Pro Plus 2007 license from P0073086

Wired NIC 00:24:E8:F5:66:CD


Wireless NIC 00:24:D6:53:75:64


Bluetooth NIC 00:22:5F:97:6C:C1

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Feb 16, 2011 04:30 PM 
Task reassigned to Brian Witt.
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Brian Witt Feb 16, 2011 04:30 PM 
Status changed from (1) Pending to (5) Completed
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Brian Witt Feb 16, 2011 04:30 PM 
She just needed to reboot her laptop.  She thought
she was rebooting when she pulled the power cord,
but the battery kept it on.  I restarted the
machine and things are working fine.
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Brian Witt Feb 16, 2011 04:09 PM 
Called, went straight to VM. Heading over.
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Brian Berkley Feb 16, 2011 03:59 PM 
Priority changed from (2) High Priority to (1) Highest Priority.
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Teresa Hutchinson Feb 16, 2011 03:55 PM 
Just keeps freezing and has tried everything to 
reset it and get it working again and no luck.

She needs this ASAP.  She is in ED 228.
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