Service Request Ticket

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Feb 16, 2011 04:28 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070117 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	32GBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2003 from student licenses
	Wired NIC	00:1A:A0:53:17:FB

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Feb 18, 2011 02:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Feb 18, 2011 02:02 PM	replaced the network cable to see if that was the issue. I told them to keep an eye on it and if it does it again it might be the NIC on the machine.	Add Attachment
Karisa Mueller	Feb 18, 2011 09:59 AM	Task reassigned to Lance Jewett.	Add Attachment
Todor Todorov	Feb 17, 2011 05:00 PM	Task reassigned to UCS Tech.	Add Attachment
Todor Todorov	Feb 17, 2011 05:00 PM	There might be something wrong with the network cable. Also there's a computer (one spot over to the right) that looks like has a power supply issue.	Add Attachment
Katie Halvorson	Feb 17, 2011 04:08 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Feb 17, 2011 04:08 PM	Says Mash is unavailable. One person was able to get on and then went back to the same issue.	Add Attachment
Todor Todorov	Feb 17, 2011 12:13 PM	Task reassigned to Todor Todorov.	Add Attachment
Todor Todorov	Feb 17, 2011 12:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Feb 17, 2011 12:13 PM	reinstalled network drivers. i tested and it's working now	Add Attachment
Brian Berkley	Feb 17, 2011 10:05 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment