Service Request Ticket - # 41527

Service Request Information

CONTACT Name Helpdesk, Helpdesk   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 17, 2011 09:57 AM
Department Phone 88925
Location Email ucshelpdesk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090115[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag HFKZBK1 Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFKZBK1 Location PDR Bin

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Win 7 Pro 64bit, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:31:4F:5D

TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Feb 21, 2011 10:21 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Feb 21, 2011 10:21 AM 
I didn't run into any problems after restarting
the machine. Also updated the group policy.
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Nathan Higginbotham Feb 21, 2011 09:20 AM 
Task reassigned to Nathan Higginbotham.
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Jackie Digmann Feb 17, 2011 09:57 AM 
When someone tries to print from computer 20090115[Edit Inv]
it throws the error:
   "Printer driver error"
and freezes the computer.
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