Service Request Ticket

Service Request Information

CONTACT	Name	Rushing, John	Date	Feb 17, 2011 01:43 PM
	Department	University Computing Solutions	Phone	89242
	Location		Email	rushingj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100622 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 960 MT, E8400 (3.0GHz,6M,1333MHz)
	Serial No.	BVGCBP1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	MS Office Pro Plus 2010 from P0078813 installed as Office Pro Plus 2007,
	Wired NIC	BC:30:5B:D1:77:B1

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jun 20, 2011 10:30 AM	Status changed from (4) On Hold to (5) Completed	Add Attachment
Dale Goodell	Feb 22, 2011 03:32 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Dale Goodell	Feb 22, 2011 03:31 PM	New equipment delivered 2/18/2011. John will either contact me to pick up the old equipment or will bring it to me.	Add Attachment
Dale Goodell	Feb 22, 2011 03:30 PM	Task reassigned to Dale Goodell.	Add Attachment
John Rushing	Feb 17, 2011 05:00 PM	Windows 7 would be perfered	Add Attachment
Tricia Flaherty	Feb 17, 2011 01:48 PM	tower includes a Quad DVI video card/adapter	Add Attachment
Tricia Flaherty	Feb 17, 2011 01:43 PM	This will be on the counter in ITC008 with GFA Setup form, It is a Minitower style desktop and has a Quad video card installed, please discuss OS preference with John(Win XP PRo or WIN 7)	Add Attachment